To sign up for Here2Home Plan Management Services please complete the following:

• Fill in the form below

• Read our terms and conditions

• Sign the at the end of the form

If you have any questions about this agreement, please contact our team on (08) 7123 4162 or at pm@here2home.com.au.

If the Participant is not the main point of contact, please complete the details below

Terms & Conditions

The Services This Service Agreement Will Provide:

• Plan Management Services

Our Responsibilities:

• Help you manage your Plan Managed NDIS funding

• Pay your NDIS bills and reimbursements

• Chat to you about your funding

• Provide Guidance on what you can use your NDIS funding for

• Provide funding updates

• Send regular statments

• Listen to any questions or concerns your might have

• Respect you at all times

Your Responsibilities: 

• Provide Here2Home Plan Management with a copy of my NDIS Plan

• Share any questions or concerns you have with us

• Be respectful to our team

• Let us know if there are any changes to the consent of your profile

• Let us know if there are any changes to your funding or plan

How we pay your service providers

1. Your providers send their bills to invoices@here2home.com.au

2. You have the ability to set up your Here2Home Account to allow you to approve these bills before we pay them

3. We review the invoice to ensure it fits within your funds and goals

4. If the invoice fits within your Funding, Goals and NDIS Guidlines we will request the funding from the NDIS

5. The NDIS will then release the funds to us

6. We pay the provider

Payment for our services

• Here2Home Plan Management will charge a monthly management free from your Choice and Control Budget - $104.45

Please note,

• Here2Home Plan Management charges in line with the NDIS Price Guide. If the NDIS price guide changes our rates will change in line with this.

• Plan Management Funding is included in your NDIS plan and there are no out of pocket expenses of Participants that access Plan Management services

Feedback and Complaints

It is important to us you are able to share you experience with us. 

Here2Home may conduct check in calls to ask if we are providing you with a service fit for you. 

You can also contact the NDIS to share any feedback or concerns you may have with our service. 

You can provide feedback to Here2Home by:

• Emailing - pm@here2home.com.au

• Calling - (08) 7123 4162

• Writing to - PO Box 335, Daw Park, 5041

  
  

You can provide feedback to the NDIS on our services by:

• Emailing - contactcentre@ndiscommission.gov.au

• Calling - 1800 035 544

Consent

You can choose to provide other people with access to your personal and fundung information with Here2Home Plan Management.

This might be a;

• Family Member

• Trusted Friend

• Support Coordinator

  
  

If you would like to provide consent to another person, you can;

• Call us on (08) 7123 4162

• Complete a Consent to Share Information form on our website

Please note, it is your responsibility to let us know if there are any changes to consent.

Cancellation of Services

• Both you and Here2Home Plan Management have the right to cancel service at any time. 

• 30 days notice must be provided to cancel service by either party. 

• Cancellation of service can only be requested by a Main Profile Contact

Agreement

By providing your signature below, you, as the participant (or participant representative), are agreeing to the information that has been present above.